For Sellers
Grow Your Business with MENVO
Tools, guidance and support for local sellers across Trinidad and Tobago.
How to create a seller account
Sign up for a MENVO TT account at Register — it's the same account used for buying. Then use one of the buttons below so our team can set up your store and add you as a store member.
How to create and manage a store
Once your store is set up, manage its name, description, city, phone number and opening hours from My Store → Info.
Adding products and product images
Add new products, including photos, from My Store → Products.
Managing prices and inventory
Update a product's price, stock level and status (active, paused, etc.) any time by opening it from your product list.
Receiving and confirming orders
New orders appear under My Store → Orders. Confirm, prepare and update the order status as it moves toward delivery or pickup.
Communicating with buyers
Answer buyer questions on your product listings, and message buyers directly from Messages.
Setting payment methods
The payment methods your store accepts at checkout are currently set up by the MENVO team. Contact Seller Support below to add or change one.
Configuring delivery or store pickup
Turn pickup and delivery on or off, and set a delivery fee and radius, from My Store → Info. For more advanced delivery zones, contact Seller Support.
Managing cancellations and refunds
You can update an order's status, including cancelling it, from the order detail page. Since payment is made directly to you as the seller, refunds are handled by you according to your own store policy — see Section 11 of our Terms for the consumer rights that policy must respect.
Store ratings and customer service
After an order is completed, buyers and sellers can rate each other. Your store's badge and rating counts are shown on your store page and build up over time as you complete orders.
Prohibited products
Certain products and activities aren't allowed on MENVO. See Section 7 of our Terms for the full list.
Account verification and security
Keep your password up to date from Change Password. Store approval and verification are handled by the MENVO team.
How to contact Seller Support
Use the buttons below, or send us a message through Contact with the "Store" topic.
Seller FAQ
Do I need a separate seller account?
No. You sign up once with the same MENVO TT account used for buying, and it's used for selling once your store is set up.
Can I sell in more than one product category?
Yes. Categories are chosen per product, so your store can list items across different categories.
What happens if I don't confirm an order?
An order that hasn't been confirmed yet can be cancelled by the buyer while it's still pending confirmation, so it's best to review and confirm new orders promptly.
How long does it take to get my store set up?
We don't have a published turnaround time for this yet — contact Seller Support and we'll give you the most current timeline.