How Can We Help?

Go to Register and sign up with your email address.

Use Forgot Password to request a reset link by email, then choose a new password.

Browse products, add items from a store to your cart, and complete checkout for that store.

Open Orders in your account to see the current status of every order.

While an order is still pending confirmation, you can cancel it from the order's detail page.

You pay the seller directly, using one of the payment methods that store accepts at checkout. MENVO does not process or hold your payment.

Each store arranges and manages its own delivery.

If a store offers pickup, you can choose it at checkout and arrange collection directly with that store.

Cancellation and refund policies are set by each store. Message the store first about your order; if it isn't resolved, contact MENVO support.

Open the store's page and use "Message this store," or ask a question directly on one of its products.

Create a MENVO account, then use Start Selling or Seller Support so our team can set up your store.

Use Messages in your account, or "Message this store" from any store's page.

Use the Contact form and choose the "Report a Listing" topic to tell us what you found.

Visit the Account Deletion page and follow the instructions to submit a request.

See our Privacy Policy for details on how your information is handled.